Chat

Direct URL links to externally reference parts of the web application

Learn how to search chats assigned to a specific user

Learn how to search chats by label name

Learn how to leverage the AI Copilot to improve your customer service

Learn how to use and optimize the AI assistant features

The autopilot reads each number's chats as they arrive. Choose, automation by automation, whether it stays off, suggests what to do or does it on its own, with Undo for 24 hours.

Chats where the customer stopped answering are resolved on their own after the time you choose, unassigned, labelled and with a note if you want. They reopen as soon as the customer writes again.

Learn how to configure and distribute workload with automatic chats assignment tool

Learn how to use the automatic replies tool

Use the signature chat feature to have the agent's name appear in the chat

How to make and receive WhatsApp voice calls with the WhatsApp Business API: requirements, how it works, availability, pricing and FAQs

Send a short form inside WhatsApp for bookings, leads and surveys: about 2 paid messages instead of 5. Create it from a ready form and send it from a chat, a template, a campaign or an automatic reply.

Put the deals your team is chasing on WhatsApp onto a kanban board tied to the conversations, with stages, tasks, AI suggestions and an API.

Feel free to take inspiration from our selection of the best automatic replies for businesses.

How a suggestion of the autopilot looks in a chat, why it proposes it, how to apply or dismiss it, and how to undo what it did on its own.

Every suggestion waiting for your team and every change the autopilot made on a number in the last 30 days, with Undo and the buttons to decide without opening each chat.

The autopilot marks the urgent chats on the chat list and adds an Awaiting reply filter with the customers who expect an answer, the most urgent first.

Write an instruction for your labels and departments, and the autopilot adds the right labels and proposes the right department from what the customer wrote.

Data to the CRM picks up the email, company, city and other details a customer writes in the chat and fills the contact's empty fields. It never overwrites.

The autopilot proposes resolving a chat when the customer says goodbye, resolves it on its own when they confirm it is solved, and holds back automatic replies to someone who just said goodbye.

The autopilot proposes the next thing to do in a chat, a deal when the customer shows real interest, and a summary note when a chat changes hands. It only suggests.

Your account's monthly AI allowance, shared by all your numbers and AI agents: where to see it, what happens when it runs out, and how it grows with your plan.

Learn how to invite and manage team members in your WhatsApp numbers

Learn how to schedule messages on a specific date and time from the chat

Learn how to create and manage labels in your WhatsApp numbers

Learn how to create and manage quick replies in your WhatsApp numbers

Learn how to configure and restrict access to your team members

Learn how to use and how chat filters works

Learn how team members roles work and how to use them effectively

Learn how departments work and how to use them effectively

Learn how to use the campaigns subscription opt-out feature

Learn how to configure and use signatures in your messages

Learn how to delete queued messages on your number

Learn how to edit and extend contact information from the chat

Improve your team's productivity by using keyboard shortcuts in the chat

Improve your productivity and expressivity by using emojis shortcuts